Job Description

Alegre Home Care is seeking a compassionate, organized, and proactive Care Manager to join our team. The Care Manager plays a key role in ensuring clients receive exceptional care and customer service while serving as a liaison between clients, caregivers, and office staff.

This position combines client care management, caregiver support, community outreach, and business development. The ideal candidate is a strong communicator, enjoys building relationships, and is passionate about helping seniors and their families navigate home care services.

Key Responsibilities

Client Care Management

• Participate in handling and responding to client intake inquiries.
• Conduct initial client assessments and determine care needs.
• Develop individualized care plans in accordance with Alegre Home Care policies and procedures.
• Enter, update, and maintain care plans within the client management system.
• Monitor client satisfaction and ensure care plans remain effective and up to date.
• Communicate regularly with clients, family members, and designated contacts.
• Provide exceptional customer service and promptly address client concerns.

Caregiver Support & Supervision

• Review care plans and client needs with caregivers as necessary.
• Assist in supervising and supporting home care aides.
• Collaborate with scheduling staff to ensure appropriate caregiver-client matches.
• Conduct routine supervisory visits to monitor quality of care and caregiver performance.
• Assist with problem-solving and resolution of client or caregiver concerns.

Community Outreach & Business Development

• Attend networking events, community meetings, and industry functions.
• Build and maintain relationships with healthcare professionals, senior living communities, and referral sources.
• Support business development efforts to increase client referrals and community awareness.
• Oversee the Alegre Quick Care Program at Villa of San Mateo.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Strong organizational and time management skills.
• Proficiency with computers, digital tools, and administrative software.
• Ability to adapt to changing situations and solve problems effectively.
• Self-motivated, resilient, and able to work independently.
• Commitment to delivering outstanding customer service.

Preferred Qualifications

• Experience in home care, healthcare, senior services, or a related field.
• Supervisory or management experience.
• Knowledge of client care planning and care coordination.
• Associate or Bachelor degree preferred.

Requirements

• High school diploma or equivalent required.
• Valid driver’s license and reliable transportation.
• Ability to travel locally for client assessments, supervisory visits, networking events, and community meetings.
• Ability to maintain confidentiality and professionalism when working with clients and families.

Alegre Home Care, Alegre Staffing celebrates its 32nd year of service as a full-service temporary staffing and home care agency. We are the ONLY Certified LGBT Business Enterprise Staffing and Home Care Agency. We fully embrace Diversity and Inclusion for all employees and customers.

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