Job Description
Position Overview Responsible for on-site training of the HCUS Modality product portfolio and all future modality Products. Supports all sales and field service efforts by participating in special projects and equipment demonstrations.
Company Overview At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.
But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.
Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive.
Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.
Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit:
Job Description Duties and responsibilities • Facilitates on-site training, utilizing validated applications, protocols, and processes.
• Works closely with technologists and radiologists, and other professional staff to ensure the proper and efficient operation of HCUS products.
• Optimizes image quality of all HCUS modality products in the imaging portfolio.
• Manages full system training on .
• Makes appropriate contacts within HCUS and at the customer site to coordinate each training event.
• Assists in the development of customer training and support material.
• Provides telephone support for customers, sales, and field service.
• Provides feedback to Customers, Sales, Field Service, Marketing, Engineering, and Product line management on equipment issues and customer concerns via written and verbal communication.
• Provides on-going support to resolve application related and image quality concerns on both a product and system level.
• Provides and maintain documentation to support customer training.
• Works with HCUS team to gain customer acceptance of the modality product solutions.
• Continue to educate on all aspects of the modality product portfolio.
• Identifies opportunities to increase market share and growth by addressing the needs of our internal and external customers. Responds promptly to customer concerns, questions and inquires.
• Maintains effective communications and working relationships with all departments within HCUS (Service, Engineering, Integration, Marketing, Sales, Customer Service, etc.). Participates with Sales and Marketing staff to develop new products, services and sales/marketing strategies. Reports any internal/external information and activities that may impact on customer satisfaction and/or HCUS future business activities.
• Performs other duties as may be assigned by management.
• Adheres to the Company's quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures.
• Maintains a safe work environment.
• Takes corrective action, where appropriate.
• Participates on various internal and external committees.
• Participates on performance improvement and strategic planning teams.
• Participates in professional organizations.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
• Comply with and pass all requirements for vendor credentialing as part of gaining access to hospitals and facilities to perform assigned job duties.
Qualifications • Minimum of Associate's degree preferred Master's degree in related field.
• Registered Radiology Technologist, ARRT (ARRT (R), (MAM), (QM), (CT), (MR)).
• Experience in digital radiology with a minimum of 5 years of experience.
• Excellent diagnostic and problem-solving skills.
• Excellent communication skills.
• Outstanding organizational and time-management skills.
Physical requirements The position requires the ability to perform the following physical demands and/or have the listed capabilities.
• The ability to sit up 75-100% of applicable work time.
• The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
• The ability to stand, talks, and hear for 75% of applicable work time.
• The ability to lift and carry up to ten pounds up to 20% of applicable work time.
Travel • 85% travel may be required based on business need.
- Benefits:
- Medical, Dental, Vision
- Life Insurance
- 401k
- Paid Time Off
- Company Car
* #LI-Remote
In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.
Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements.
For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.
EEO Information Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.
ADA Information If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hcushr.department@fujifilm.com or (330) 425-1313).
Job Tags
Full time, Local area, Flexible hours