Job Description

Summary:

A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 5-8

Dunkin’ Donuts® and/or Dunkin’ Donuts/Baskin Robbins ® combo restaurants, including recruiting,

hiring, onboarding, training, management development, managing budgets and ensuring Managers

and Crew are delivering great guest service and executing applicable Brand standards and

procedures in the restaurants.

Responsibilities Include

Team Environment

 Responsible for general Human Resource functions such as, but not limited to recruiting, hiring,

conducting performance reviews, developing performance improvement plans, and professional

development

 Ensure appropriate training tools are utilized

Operational Excellence

 Create and maintain a people first culture in the restaurant

 Monitor, follow up and report training progress

 Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitations

guidelines; comply with all applicable laws

 Ensure Brand standards, recipes and systems are executed

 Prepare, complete and follow up on action plans for remodels and new restaurant openings

 Lead team meetings to communicate relevant operations information, e.g. seasonal products

Profitability

 Identify and support systems to control costs and maintain budgets

 Provide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brand

standards, sales, marketing, and labor and food costs

 Support sales goals by developing action plans for seasonal forecasting

 Ensure tools and systems are in place to roll out new products, systems and processes

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.

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