Summary:
A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 5-8
Dunkin’ Donuts® and/or Dunkin’ Donuts/Baskin Robbins ® combo restaurants, including recruiting,
hiring, onboarding, training, management development, managing budgets and ensuring Managers
and Crew are delivering great guest service and executing applicable Brand standards and
procedures in the restaurants.
Responsibilities Include
Team Environment
Responsible for general Human Resource functions such as, but not limited to recruiting, hiring,
conducting performance reviews, developing performance improvement plans, and professional
development
Ensure appropriate training tools are utilized
Operational Excellence
Create and maintain a people first culture in the restaurant
Monitor, follow up and report training progress
Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitations
guidelines; comply with all applicable laws
Ensure Brand standards, recipes and systems are executed
Prepare, complete and follow up on action plans for remodels and new restaurant openings
Lead team meetings to communicate relevant operations information, e.g. seasonal products
Profitability
Identify and support systems to control costs and maintain budgets
Provide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brand
standards, sales, marketing, and labor and food costs
Support sales goals by developing action plans for seasonal forecasting
Ensure tools and systems are in place to roll out new products, systems and processes
Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.
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