Job Description

Overview

A global regulatory and compliance technology firm is seeking an Enterprise Customer Success Manager.

The firm is looking for an experienced and strategic Enterprise Customer Success Manager to partner with some of the world’s most recognized organizations. In this role, you’ll guide customers in maximizing the value of the firm’s cutting-edge SaaS platform, helping them build stronger, more resilient third-party and supply chain risk management programs.

As part of the firm’s high-impact Customer Success team, you’ll be both a trusted advisor and a business growth driver — ensuring customer success, leading renewals, and identifying expansion opportunities in partnership with Sales.

Key Responsibilities

• Be the Trusted Partner: Build and manage strategic relationships with enterprise customers, acting as their advocate and guiding them to success with company solutions.
• Drive Renewals & Expansion: Work closely with Sales to secure renewals, identify upsell opportunities, and drive account growth.
• Deliver Impact: Ensure customers achieve measurable ROI by aligning the firm’s technology with their goals and workflows.
• Collaborate Cross-Functionally: Partner with Product, Delivery, Application Support, and Account Management teams to ensure customers receive seamless, proactive support.
• Enable & Educate: Lead onboarding, product training, and best-practice sessions to promote adoption and long-term success.
• Represent the Customer: Gather feedback, surface insights, and influence internal teams to continuously enhance the customer experience.
• Champion the the brand: Serve as a professional, knowledgeable ambassador for the firm in every customer interaction.

Skills, Knowledge & Experience

• 5+ years of customer-facing experience in a SaaS or enterprise technology environment.
• Proven success partnering with Sales to drive strategic renewals and expansions.
• Experience managing enterprise or strategic accounts with complex requirements.
• Familiarity with third-party risk management, supply chain risk, or compliance technology preferred.
• Hands-on experience with Customer Success platforms like Gainsight or Planhat.
• Exceptional communication, presentation, and relationship-building skills.
• Strong problem-solving and organizational abilities with a proactive, ownership-driven mindset.

Company Benefits

• Competitive base salary
• Additional performance incentives (SPIFFS, recognition awards)
• Private medical, dental, and vision benefits
• 16 weeks of paid parental leave
• Purposeful career development programs with reimbursement for educational certifications
• Industry-leading health, vision, and dental benefits
• Discretionary Time Off for all employees, with no maximum limits
• A collaborative culture that celebrates hustle, heart, and high performance

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