Job Description

Help customers transform their spaces with quality flooring solutions. As a Sales Associate, you will guide customers from product selection through project completion, recommend options that fit their needs and budget, and coordinate with installers and schedulers to keep projects on track. This customer-facing role combines retail sales, job-site measurements, and community relationship building in a supportive, professional team environment, with company-sponsored training to develop your sales skills.

Responsibilities

• Welcome customers, learn about their flooring needs and budget, and recommend suitable products.
• Manage the customer experience from initial consultation through project completion, responding promptly to calls, questions, and concerns.
• Visit job sites to take accurate measurements and assess conditions; prepare and send retail customer bids within 24 hours of measurement.
• Prepare clear, accurate work orders and pricing, and maintain signed contracts for every job.
• Coordinate with installers and schedulers to review work orders and support project accuracy.
• Notify customers when materials arrive and refer service issues to the Service Scheduling Coordinator.
• Track customer interactions, follow up on purchases with thank-you cards, and manage sample check-outs, returns, and organization.
• Build community relationships and participate in local events to support sales growth and company visibility.
• Attend sales meetings and company-sponsored training on selling strategies.
• Support store operations by assisting with opening and closing, routing incoming calls, filing, and maintaining a clean, safe store.
• Follow company policies and procedures and perform other related duties as assigned.

Qualifications

• High school diploma or equivalent.
• Strong verbal communication and customer service skills, with a friendly, professional, and helpful approach.
• Ability to use a tape measure accurately, assess job-site conditions, and prepare clear, detailed work orders and contracts.
• Problem-solving skills and attention to detail, with the ability to manage multiple tasks and customer needs under pressure.
• Technical aptitude to learn and understand flooring product information and specialized topics.
• Ability to lift and carry samples weighing up to 50 pounds and to kneel, stoop, bend, crawl, and climb stairs or ladders as needed.
• Availability to work days, evenings, and weekends, including work in varying indoor and outdoor conditions.

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