We are looking for a qualified Service Technician to provide fast and useful technical assistance on computer systems. You will answer queries on underlying technical issues and offer advice to solve them.
An excellent Service Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed, to deal with demanding customers.
Your goals will be to build value for clients that will help protect the company's character and business.
Serve as the first point of contact for customers exploring technical assistance over the phone or email
Complete remote troubleshooting through diagnostic techniques and pertinent questions
Discover the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unsolved issues to the next level of support personnel
Provide detailed information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements to procedures
Tech savvy with working knowledge of office automation products, databases, and remote control
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and solve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
...We are seeking attentive, reliable safety professionals to support operations in active work environments where hazard awareness and consistent communication are essential. In this role, you will help maintain a safe workplace by monitoring conditions, following established...
...A Kempsville Building Materials (a division of Carter Lumber) Window and Door Installer will install windows and doors in new construction projects. Knowledge of windows and doors including installation will be vital in this positions success as well as, a strong commitment...
...Aramark Healthcare+ is searching for Food Production Manager (Kitchen Manager) to oversee the day to day kitchen operations for the Food & Nutrition Department at the Hospital University of Pennsylvania, located in Philadelphia, PA. Reporting to the Executive Chef, the...
...Salary: $57,000/year Position Summary: The Care Manager Supervisor is responsible for the direct supervision and coordination of quality services and staff of a case management team focused on the provision of case management services for...
We are currently seeking an Electrician Helper servicing Cherokee County and surrounding areas! Innovative Electrical Systems, Inc. is seeking a top-notch service and repair electrician helper. We hire only the best, so some experience is required. We are a well-respected...