Job Description

• JOB DESCRIPTION DETAILS
• Job Summary :
• Participates in, facilitates and monitors activities of the outpatient front desk, including scheduling, registration, and staffing; while ensuring desired clinical outcomes, superior patient experience, compliance and appropriate environment of care. Responsible for reporting and communication of front desk operations and outcomes to staff and Director as appropriate and other duties as assigned.

Responsible for all patient account functions to include billing, collections, and follow up in a timely and accurate manner within the CHOR Department and other duties as assigned.

• Education :
• High School Diploma Required

Requires some undergraduate or certificate-level coursework preferably in health or business administration-related field.

• Registration/Certification/Licensure :
• None listed
• Experience :
• Requires a minimum of 1-5 years customer service/administrative or clinical support experience and supervisory experience, preferably in ambulatory care or medical practice setting. Supervisory experience may include official or unofficial roles with exposure to management tasks, where leadership skillset is evident.
• Other Requirements :
• Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements.
• Knowledge of medical terminology, insurance practices, healthcare operations, compliance, HR and departmental policies and procedures.
• Ability to work well under pressure with minimal supervision, flexibly respond to changing demands and demonstrate initiative to meet organizational objectives.
• Commitment to a team workplace and ability to work effectively as a team member with providers, peers, support departments, leadership, vendors, and staff.
• Demonstrates high degree of diplomacy, confidentiality and tact when interacting with patients, families and care-takers such that their care and experience expectations are consistently met.
• Ability to prioritize and organize tasks, delegate, supervise and exercise time management skills over assigned tasks and goals.
• Intermediate computer skills required, including Microsoft Office (Outlook, Word, Excel, Power Point) and experience with Electronic Health Record

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