Onsite Service Delivery Manager- Norway Job at Infinity Quest UK, Remote

c1dneklxemNBc2VpU0lKczBhZm1jVTlkNmc9PQ==
  • Infinity Quest UK
  • Remote

Job Description

  • Strong expertise in ITIL-based service management processes
  • Experience in IT infrastructure services (EUC, network, cloud, service desk, etc.)
  • Familiarity with tools like ServiceNow, Power BI, monitoring tools

Leadership & Functional

  • Strong stakeholder management and communication skills
  • Proven ability in handling escalations and crisis situations
  • Experience managing global delivery models (onsite/offshore)
  • Data-driven decision-making and analytical mindset

Soft Skills

  • Excellent communication and presentation skills (executive-level)
  • Strong problem-solving and decision-making ability
  • High ownership, accountability, and customer focus

Qualifications

  • Bachelor's degree in Engineering, IT, or related field
  • ITIL Certification (preferred)
  • PMP / Prince2 (good to have)

Success Criteria

  • Consistent SLA and KPI achievement
  • High customer satisfaction (CSAT) scores
  • Reduction in incidents, backlog, and recurring issues
  • Improved operational efficiency and automation adoption

Job Tags

Similar Jobs

Pantheon

Technical Writer Job at Pantheon

 ...work that matters, contribute alongside exceptional people, and see the impact you create. The Role Pantheon needs a Technical Writer to write and maintain documentation for our primary audience of developers who use (or may eventually use) the Pantheon Platform to... 

Advanced Integrated Pest Management

Termite and Dry Rot Technician Job at Advanced Integrated Pest Management

 ...for Career Growth Job Responsibilities Will Include: Receive reports and diagrams of infested areas and determine appropriate repair methods. Make problem solving decisions based upon report discrepancies and supplemental findings. Ensuring that jobs are... 

OptiMindHealth

Licensed Clinical Social Worker (LCSW) - Canton, MA (REMOTE) Job at OptiMindHealth

 ...Licensed Clinical Social Worker (LCSW/LICSW) $70 K-85K/yr Position Requirement: Remote...  ...have a plethora of options when it comes to work. Hospitals, community clinics, investment...  ...flexibility. Whether you're working from home or in one of our physical offices, if you'... 

Qentelli

SAP HANA PM Job at Qentelli

 ...SAP HANA PM Location: Dallas, Texas, USA | Employment Type: CTC, W2 | Work Arrangement: Hybrid (3-4 days in office) Position Overview This role requires 10+ years of experience in SAP HANA project management. The position involves a two-stage interview process... 

Next Level Delivery Solutions LLC

Amazon Delivery Driver Job at Next Level Delivery Solutions LLC

 ...Next Level Delivery Solutions LLC is an Amazon DSP known for its exceptional delivery performance operating out of Amazon Warehouse...  ...States. Delivery Driver Associate Responsibilities: Safely drive and operate a delivery vehicle, and work with a safety-focused mindset...