Job Description

Baltimore RavensManager of Stadium Event OperationsDept: Stadium OperationsPosition Reports To: Director of Event OperationsGeneral Description:Working under the direction of the Director of Event Operations the Stadium Event Operations Manager will focus on enhancing gameday logistics and events for both guests and team members. They will achieve this through facilitating collaborative planning with internal and external stakeholders by promoting the M&T Bank Stadium common purpose and quality standards ensuring that Security and Safety is role requires a strong aptitude for leadership event management and the ability to adapt on the fly to evolving circumstances. This role will have a great influence over how we present M&T Bank Stadium to our guests at every game/event we execute. Essential Job Duties and Responsibilities:Event Management/Preparation: Collaborate with internal Ravens departments hosting events at M&T Bank Stadium to provide direction continuous improvement and the creation of new content/executions for Ravens events. Oversee set up execution and breakdown of all Ravens internal events providing operations staffing for all phases of the event. Execute pre event checklists prior to all Ravens internal events ensuring the set up and on-site staff are all prepared for guests arriving. Assist with the coordination of stadium partner staffing & execution plans for all Ravens Internal events ensuring all stadium partners fully understand their role prior to and during the event. Assist in managing and executing Ravens related third party events at M&T Bank Stadium which could include concerts soccer college & high school football and non-football related events such as commercials or corporate the Director of Event Operations with the M&T Stadium Events Calendar in conjunction with Hospitality Evermore Relentless Events and MSA Center:Assist the Director of Event Operations in the command center on gameday ensuring that operations are running smoothly and staff understands how to properly use 24/7 incident management software communicator/chat applications as well as manage game day movements from within the command center. Create & oversee analytics dashboard on game day to visualize all incidents and response times in real time to ensure incidents are being handled in a timely manner. Collaborate with Guest Experience the Ticket Office and the Director of Event Operations to help handle post-game/event with Stadium Operations Manager and the Director of Event Operations to execute all day of game/event security perimeter signage bike rack magnetometers ticket scanning and communications devices both internal and external are fully operational and the Director of Event Operations with the post-game reporting & Quality Control:Lead and oversee the implementation of the NFL Credentialing program with all stadium partner organizations ensuring all printed credentials and access control technology is finalized and operational prior to each game. Follow the directives of DHS Safety Act NFL Security Best Practices and NFL Fan Code of Conduct to provide the safest and most enjoyable experience possible for our security & quality control are built into all event operations plans for Ravens internal events. Initiate and create guest warning letters and documentation across multiple electronic Budgeting & Forecasting:Assist with managing the Stadium Operations Department in preparing for and forecasting the operational budget for the following & Leadership:Assist with managing the posting and selection process for our annual full season intern(s) as well as part time event staff. Lead mentor and oversee a team of interns providing guidance training and support to ensure successful event execution and professional Department Duties:Stadium Projects/Renovations:Work with the Sr. Project Manager and Director of Stadium Operations to help plan manage and execute stadium projects and renovations. Snow Removal:Assist in preparing the stadium for inclement weather removal of snow & ice and ensuring all guest and team members Education and/or Experience:Bachelors degree in sports events hospitality or facility management MBA is a plus. 5-7 years of relevant experience in managing facilities/events team members and contractual partners. Collaboration with local and state agencies a plus. Proficient in Microsoft Office a must. Demonstrated experience with planning budgeting setting up and executing experience with sports team/stadium venue with facilitating staffing plans and event calendars. Experience with 24/7 Software IMS Text and NFL League reporting preferred. Experience with Momentus Social Tables/Event Draw preferred. Requisite Abilities and/or Skills:Must be a dynamic out-going self-motivated individual with outstanding communication and organizational skills. Collaborative culture builder that works well with a diverse team internally and externally. Strong sense of passion and initiative towards the position the vision and the team. Upbeat and friendly personality. A people-person. The ability to be a strong thinker with a keen attention to detail and task execution. Passion for football the NFL and the Baltimore and willingness to work weekends evenings and holidays as the schedule necessitates. Ability and willingness to obtain proper certifications for heavy machinery with Stadium Security Command Center logistics Supervision/management experience is a plusApplication Process:To be considered for this role applicants must:Upload and submit a resume AND cover the required additional screening questions as part of the who do not include all required information will be removed from moving forward will receive an email complete a video interview. Please follow the instructions in the email within 5 days of receiving it to complete your screening interview in order to continue to be considered for you are selected for an interview we will contact you. No follow-up phone calls or emails inquiring about the position will be OF THESE STEPS MUST BE COMPLETED IN ORDER TO BE CONSIDERED. ANY APPLICATIONS MISSING ANY OF THE ABOVE INFORMATION WILL CONSIDERED INCOMPLETE AND WILL THEREFORE NOT BE and Benefits:Range: $75000 - 80000Company-paid health insurance including health and vision. Dental insurance also provided with minimal employee contributionCompetitive 401(K)Paid time off to include 20 vacation days and 5 personal/sick daysPlease note:Due to the volume of applications received by the Baltimore Ravens we are unable to provide updates on the status of your application. You will be notified if you are selected to advance in the an equal opportunity employer we consider candidates from all backgrounds and identities. We encourage individuals from all ethnicities sexual orientations gender identities socio economic status as well as military veterans and individuals with disabilities to apply.

Required Experience:

Manager

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