REMOTE Customer Service Representative - Benefits Advisor (Work From Home) Job at Globe Life AIL - Lisa Russel, Arlington, TX

c0drMUs2L1JEY2lsU29wdjNLTHRja3BkNkE9PQ==
  • Globe Life AIL - Lisa Russel
  • Arlington, TX

Job Description

Remote Customer Service Representative – Benefits Advisor (Work From Home)

Company: AO (American Income Division)
Location: Virginia Beach, VA 23452
Work Arrangement: 100% Remote (U.S. Residents Only)

Build a Career with Purpose, Flexibility & Unlimited Growth

Are you looking for more than just a job? Do you want a career where your success is determined by your effort, your growth is supported through mentorship, and your work makes a meaningful difference?

AO is seeking motivated, service-oriented professionals to join our growing team as Remote Customer Service Representatives – Benefits Advisors . In this role, you'll help working families understand their available supplemental benefits while building long-term client relationships—all from the comfort of your home.

You'll work with clients who have requested information regarding their available benefits, providing education, answering questions, and delivering exceptional customer service through scheduled virtual appointments.

Our mission is simple:

Protect every child and serve all working people.

As our organization continues to grow, we're looking for individuals who are ready to learn, grow, and build a rewarding long-term career in a supportive remote environment.

No prior insurance experience is required. We provide comprehensive training, mentorship, and ongoing support.

About AO

For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.

As part of the Globe Life family of companies, AO combines financial strength with a people-first culture focused on mentorship, leadership development, and performance-based career advancement.

Since 2020, we've operated in a fully remote environment, giving our representatives the flexibility to build successful careers from home while receiving continuous coaching and professional development.

What You'll Do

As a Remote Customer Service Representative – Benefits Advisor , you'll work directly with clients who have requested information regarding their benefits and coverage options.

Customer Service & Client Support

  • Conduct virtual consultations through Zoom and scheduled phone appointments
  • Answer questions regarding available benefits and coverage options
  • Review existing policies and explain available solutions
  • Assist clients with enrollment paperwork and benefit updates
  • Provide ongoing customer service and follow-up support
  • Build strong, long-term client relationships
  • Maintain accurate client records and documentation
  • Help families make informed decisions regarding their available benefits

Professional Development

  • Participate in virtual training and mentorship programs
  • Attend leadership development workshops
  • Collaborate with a supportive remote team
  • Continue developing communication, customer service, and leadership skills
  • Learn industry products, systems, and best practices

What We're Looking For

Successful candidates typically possess:

  • Excellent written and verbal communication skills
  • Positive attitude and professional demeanor
  • Strong customer service and relationship-building abilities
  • Self-motivation and personal accountability
  • Attention to detail and organizational skills
  • Problem-solving and critical-thinking abilities
  • Ability to work independently in a remote environment
  • Desire to learn, grow, and take ownership of results

Helpful Experience (Not Required)

Experience in the following areas is beneficial:

  • Customer Service
  • Customer Support
  • Client Relations
  • Retail
  • Hospitality
  • Healthcare
  • Sales
  • Administrative Support
  • Account Management
  • Call Center Operations

No prior insurance experience is required.

We provide complete training and ongoing mentorship to help you succeed.

What We Offer

100% Remote Flexibility

  • Work from anywhere within the United States
  • Flexible scheduling options
  • No commuting
  • Supportive virtual work environment

Qualified Client Opportunities

  • Connect with clients who have requested information
  • Focus on relationship-building and exceptional customer service
  • No cold calling required

Weekly Pay & Performance Bonuses

  • Weekly compensation
  • Performance incentives
  • Leadership bonuses
  • Recognition programs

Long-Term Income Potential

  • Residual income opportunities through client renewals
  • Performance-based advancement
  • Leadership development pathways

Comprehensive Training & Mentorship

  • Structured onboarding
  • Weekly virtual coaching
  • Leadership mentoring
  • Ongoing professional development

Additional Benefits

Eligible representatives may have access to:

  • Company-provided life insurance
  • Medical reimbursement program
  • Union-supported work environment
  • Modern virtual technology and collaboration tools
  • Leadership conferences and company-sponsored incentive trips

Why Join AO?

At AO, your success is determined by:

  • Your effort and consistency
  • Your willingness to learn and grow
  • Your commitment to serving clients
  • Your ability to build lasting relationships

Here, you'll have the opportunity to:

  • Build a rewarding long-term career
  • Advance based on performance—not seniority
  • Develop leadership skills through mentorship
  • Work remotely with flexibility and support
  • Make a meaningful difference in the lives of working families

Requirements

Applicants must:

  • Be at least 18 years of age
  • Be legally authorized to work in the United States
  • Be physically located within the United States
  • Have access to a computer or laptop
  • Maintain reliable high-speed internet
  • Have webcam and microphone capability
  • Maintain a quiet, professional workspace

Interview Process

Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.

All interviews are conducted virtually through Zoom for convenience and accessibility.

Ready to Build Your Future?

If you're ready to build a flexible remote career with purpose, professional growth, and long-term opportunity, we'd love to hear from you.

Apply today and discover how far your ambition can take you with AO.

Help Families. Build Relationships. Grow Your Career.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.

Job Tags

Remote job, Hourly pay, Weekly pay, Full time, For contractors, Flexible hours

Similar Jobs

Department of General Services

Policy Analyst Job at Department of General Services

 ...one (1) days a week, in accordance with the Statewide Telework Policy, and will be required to report to the office as needed/required...  ...I of the Office of Administrative Standards (OTAS), the Analyst III independently performs complex, difficult, and highly visible... 

Confidential

Travel Registered Nurse Med Surg Job Job at Confidential

 ...Job Overview TLC Nursing Associates, Inc. is seeking a dedicated RN Medical-Surgical...  .... Physical Requirements: Ability to work 12-hour shifts and handle physically demanding...  ...and vibrant community, will be your home base during this exciting travel nurse journey... 

Marlowhire Talent Inc

Virtual Assistant | Full-Time Job at Marlowhire Talent Inc

 ...Virtual Assistant | Full-Time Employment Type: Full-Time, Permanent Work Arrangement: Hybrid Experience Required: 0-2 years Salary: $38,000-$48,000/year Job Summary We are hiring a Virtual Assistant to provide remote administrative support... 

Grand Portage Lodge & Casino

Early Head Start Teacher Job at Grand Portage Lodge & Casino

Title: Early Head Start TeacherLocation: Grand Portage Early Head StartClosing Date: When FilledWage Range: $18.23 per hourSupervisor: Early Head Start DirectorDescription: Early Head Start Teachers must be professionally prepared and qualified...

Sutherland

Director - Research Job at Sutherland

 ...Account Management Lead Research & Financial Markets Sutherlands Research & Financial Markets division drives high-impact...  ...research, thought leadership follow-up, and relationship-led prospecting Build account plans for key clients, including stakeholder...