Service Delivery Manager - ServiceNow Job at Kforce Technology Staffing, Charlotte, NC

dDJrM0pxdlJDczJrU1k5bDFxM3RkVWxWN0E9PQ==
  • Kforce Technology Staffing
  • Charlotte, NC

Job Description

Salary: $123,000 - 163,000 per year Requirements:

  • At least 5 years of proven experience as a ServiceNow Platform Owner or Administrator
  • Over 3 years of expertise in ServiceNow, including configuration and administration in ITSM, HRSD, and CMDB modules; familiarity with additional modules such as ITOM, CSM, and SecOps is highly advantageous
  • Experience in a managed services delivery setting with a solid grasp of service delivery SLAs and KPIs, alongside ITIL service management practices (ITIL certification preferred)
  • Strong leadership skills with the ability to guide teams and manage service delivery, with experience in coordinating with remote and offshore team members
Responsibilities:
  • Lead the comprehensive delivery of ServiceNow-based managed services for a primary client
  • Oversee the operations and enhancements of the ServiceNow platform across key modules including IT Service Management and HR Service Delivery
  • Act as the main point of contact for client communications, based in Charlotte, NC
  • Collaborate closely with the Global Delivery Services team in India to facilitate continuous support for the client
  • Drive operational excellence and foster continuous improvement while ensuring high client satisfaction
Technologies:
  • CMDB
  • Support
  • ITIL
  • ITSM
  • ServiceNow
  • AI
  • LESS

More:

We are Kforce, hiring for the role of Service Delivery Center, Platform Manager/Managed Service Delivery Lead for ServiceNow. This position is primarily remote, with initial onsite work required in Charlotte, NC. We offer a comprehensive benefits package, including healthcare options, a 401(k), and paid time off for eligible employees. Our team thrives on collaboration and excellence, striving to deliver exceptional managed services to our clients.

last updated 18 week of 2026

Job Tags

Full time, Remote work

Similar Jobs

NTT DATA, Inc.

ESRI/ArcGIS Specialist Job at NTT DATA, Inc.

 ...us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ESRI/ArcGIS Specialist to join our team in Arlington, Virginia (US-VA), United States (US). Job Summary: The ArcGIS Developer provides... 

Ladder

Commercial Electrician with Bass Electric, Inc. Job at Ladder

 ...At Bass Electric, Inc., a quickly growing family-owned business, we are in search of a seasoned Commercial Electrician who can demonstrate a high level of initiative and independence. The ideal candidate will have a proficient understanding of blueprints and project... 

Stark Pharma Solutions Inc

Regulatory Affairs Specialist Job at Stark Pharma Solutions Inc

 ...Job Title: Regulatory Affairs Specialist Locations: New Jersey, Pennsylvania, Massachusetts, Connecticut, Rhode Island, Salt Lake City (UT), California Duration: Long Term contract Job Summary We are seeking experienced Regulatory Affairs professionals... 

NavitsPartners

Travel CNA / T-CNA (Certified Nursing Assistant) - CNA#26-05067 Job at NavitsPartners

 ...Job Title: Travel CNA / T-CNA (Certified Nursing Assistant) Location: Elkins, West Virginia Contract Duration: ~ May 11, 2026 - August 8, 2026 ~14 Weeks Schedule: ~ Night Shift ~7:00 PM - 7:00 AM ~12-Hour Shifts ~36 Guaranteed Hours Weekly... 

Surefox

Executive Protection Agent (Flex) Job at Surefox

 ...create a diverse and unique culture of trained and talented individuals. We are currently seeking an experienced Full time Executive Protection Agent with high integrity and your day to day role as an Executive Protection Agent you will assist in acting as a liaison between...