Job Description

PRIMARY OBJECTIVE OF POSITION:

Provide service assistance to Servers while delivering quality products and service to guest/clients. Responsible for setting and clearing of tables, stock service station and daily side work. Provide maximum levels of guest service while maintaining Langham Hospitality Group standards and Forbes service standards.

RESPONSIBILITIES AND JOB DUTIES:

Responsible for maintaining station stock and clean during work shift.

Responsible for polishing and inspecting all restaurant service ware, linen, china, and condiments are accessible to servers within luxury standards (china, glass, and flatware are streak free and without water spots, linen napkins folded without holes or tears).

Provide coffee, water, beverages and breads to guest/clients throughout their meal as required by guest.

Ensure proper set-up of all tables in assigned section and the clearing of tables and transport dirty tableware to stewarding. Floor and table bases to be swept of crumbs and debris following guest departure. Any debris on glass windows to be cleaned.

Deliver food to tables and clearly explain the composition of each dish in details while communication effectively.

Assist other colleagues throughout the outlet team including servers, bartenders, and kitchen colleagues.

Provide knowledge of the hotel, facilities and local city attractions to respond to guest and client inquiries.

Must adhere to all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed.

Ability to communicate effectively with guests in a gracious manner and positive demeanor. 

EXPERIENCE REQUIRED:

High School diploma preferred.

Two years of previous restaurant bussing experience required.

Luxury hotel experience preferred.

IL Sanitation License, TIPS and BASSET licenses required.

PAY RANGE:

$11.93-$14.91/hour, plus discretionary gratuities

BENEFITS INCLUDED FOR FULL-TIME COLLEAGUES:

• Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
• Paid Holidays
• Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
• Basic Life Insurance, AD&D, and Short-Term Disability (company paid)
• Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)
• 401k plan with Roth option and employer match
• Free meals while on duty
• Uniforms and cleaning of uniforms (for applicable positions)
• Free and discounted hotel stays
• Discounted parking
• Guidance Resources – company paid benefit for personal counseling

EOE, Including Disability/Veterans   

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

Majestic views of the cityscape, the Chicago River, and Lake Michigan. All housed in a skyscraper designed by renowned architect Mies van der Rohe. Situated in downtown Chicago, our hotel is mere minutes from the Loop, Grant Park, Magnificent Mile, Millennium Park, and Navy Pier. Discover the perfect blend of convenience and stylish comfort only at The Langham, Chicago.

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