Job Description

Part Time and Full Time Availability 

Who we are:

Located in New York's Capital District, Boght and Oakwood Veterinary Clinics have been providing quality care for patients for over 40 years. Our veterinary clinics are fast paced, high volume practices that service small animals including pocket pets and exotics. Performing medical and surgical services including acupuncture and eastern medicine.

Boght and Oakwood Veterinary Clinics are privately owned practices, located in Latham and Troy, New York respectively. David A. Wagoner DVM started working at the clinics when he was in high school. Dr. Wagoner bought into the practice in 1995 and became the sole owner in 2011. Dr. Wagoner's main focus is exceptional patient and client care at a reasonable price.

Position Overview

The receptionist is the client’s first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors. The receptionist answers telephones, greets clients, prepares patient files and escorts clients and patients to exam rooms, receives and relays client correspondence, updates client financial records. The exceptional receptionist has the ability to diffuse negative client situations and foster client bonding.

Position Requirements:  Flexible schedule & weekends & holidays a must!

Education Requirements

• High school diploma or equivalent.
• Customer Service background desirable but not required.
• Typing skills required.
• Some computer knowledge required; comfortable with Word, keyboarding, and use of communication tools such as Instant Messenger and email.

  Experience Requirements

• Significant experience with basic office functions in a busy office environment.
• Previous receptionist and veterinary practice experience are desirable but not required.

Personal Requirements

The receptionist must be able to:

• Be flexible in attitude and work habits
• Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms.
• Perform basic computer skills, type 30 words per minute.
• Physical Effort : Work requires lifting and carrying records and equipment weighing up to 25 lbs; requires sitting and standing for extended periods or time.
• Working conditions : May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases.

Performance Expectations

Veterinary Knowledge / Client Education

• Can answer client’s inquiries about basic animal care questions and routine procedures.
• Can educate clients on over-the-counter products such as shampoos and nutraceuticals; has full knowledge of heartworm and external parasite preventives to promote client education and sales.
• Can guide client’ to make appropriate decisions regarding optimum pet care.

  Admitting / Discharging Patients/ Cash Handling

• Can admit patients and handle medical records entries accurately.
• Can prepare health certificates, immunization certificates, laboratory requests, and euthanasia certificates.
• Can handle client/patient transfers with ease.
• Can prepare client invoices for services performed. 
• Can accurately handle payment transactions.
• Can accurately and empathetically communicate estimates/treatment plans to clients.

  Hospitality

• Can bond with clients during interactions
• Keep the front desk a positive area even in the event there is a client wait time.

  Schedule Management

• Can work to maintain an effective veterinarian appointment schedule, screening emergencies and prioritizing cases that need to be seen.

  Computer Knowledge / Telephone Skills

• Receives and relays telephone, fax, and email messages accurately and promptly.
• Answers telephones and handle calls quickly, efficiently and in a professional and friendly manner using a multi-line system.
• Can Enter and update client and patient information into practice computer software.
• Has good computer skills and shows accuracy in inputting details.

  Personal Conduct/Attitude/Teamwork

• Can maintain positive, cooperative relationships with other employees.
• Can display tact and respect with team members even when busy.
• Feel and express a genuine liking for animals and their owners and for working in an animal care field.
• Can maintain a clean, neat and well-organized work environment.
• Can maintain a professional image at all times

Client Communication

• Can conduct oneself in a confident and professional manner with clients even when situations are stressful and/or focused on individual tasks

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